Requesting a Bulk Export of Call Transcripts

Overview You can request a bulk export of your call transcripts for a specific phone number over a chosen date range. After processing, we will provide a secure, expiring download link.

What you’ll need

• Phone number in E.164 format (for example, [phone]) that you own or manage
• Date range and timezone (for example, July 1, 2025 to December 31, 2025, Pacific Time)
• Whether to include call metadata (recommended)
• Preferred file format (CSV or JSON)
• Delivery contact (name and email)

What’s included

• Transcript text for calls in the specified range
• Optional call metadata (date/time, duration, direction, participants)
• Output provided as a ZIP containing CSV or JSON

Note: Audio recordings are not included in the transcript export. If you need audio files, please request an audio export separately.

Before you request

• Transcription must have been enabled for the calls you want to export
• Data retention policies may limit how far back transcripts are available
• Standard redactions may be applied to sensitive information to protect privacy

How to request Please contact Support and include:

• Phone number (E.164):
• Date range and timezone:
• Include metadata (yes/no):
• Preferred format (CSV/JSON):
• Any redaction or delivery notes:

We will confirm receipt and provide an estimated delivery time.

Delivery and timelines

• Delivery is via a secure, expiring download link
• Typical turnaround is within 1 business day for standard requests
• Very large exports may be split into multiple files (for example, by month)

Frequently asked questions

• Can I request multiple numbers? Yes. List each number and specify the same or separate date ranges.
• Can you include audio? Audio is not part of the transcript export. Request an audio export separately (availability depends on settings and policy).
• Which timezone is used? We will use the timezone you specify to avoid date boundary issues.
• How long is the link valid? The secure link expires after a short period. If it expires, you can request a renewal.
• Why are some calls missing? Calls without transcripts (for example, transcription disabled or outside retention) will not be included.