Troubleshooting Intermittent Freezes in Manufacturing Execution Module

If your team notices any intermittent freezing in the Manufacturing Execution module after a recent software update, follow these steps to troubleshoot and resolve the issue:

Step 1: Ensure System Requirements are Met

Verify that your system meets the minimum requirements for the latest RF-SMART update. This information can be found in the product documentation or release notes that accompanied the update.

Step 2: Clear Cache

Occasionally, old cache files can cause performance issues after an update. Clear the cache in your RF-SMART application:

1. Go to the 'Settings' option in the menu.
2. Select 'Clear Cache'.
3. Confirm and wait for the process to complete.

Restart your RF-SMART application and check if the issue persists.

Step 3: Reinstall the Update

If clearing the cache did not resolve the issue, try reinstalling the update:

1. Uninstall the current RF-SMART software.
2. Restart your system.
3. Download the latest version of RF-SMART from the official website and install it.

Ensure that the software is installed under an administrator account on your system.

Step 4: Contact Support

If you have followed all the steps above and the problem persists, please contact RF-SMART Support for further assistance.

Provide the following information in your support request:

• The version of RF-SMART you are using.
• Detailed description of the issue including the steps you have tried.
• Any error messages you have received.
• Information about your system hardware and operating system.

This will help the support team diagnose and resolve your issue more efficiently.